Panda ELDFMCSA

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Something stopped working

Support runs 24 hours a day, 7 days a week. Most problems are one of four things. Try the fix, and if it does not clear, send us the unit number and we will take it from there.

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01 — Common fixes

Try this first

  • 01

    The device stopped reporting

    Check the device is fully seated in the diagnostic port, then check Bluetooth is on and the app is paired. If it still will not connect, send us the unit number and the MAC address printed on the device.

  • 02

    Driving time is not recording

    The vehicle must be registered in the app and the device paired over Bluetooth. Recording starts above 5 mph. If the pairing is good and it still does not record, tell us the driver name and the date.

  • 03

    A driver cannot certify a day

    Uncertified days can be certified together from the app rather than one at a time. If they will not clear, send the driver name and the dates concerned.

  • 04

    A new truck will not take the device

    Post-2013 Mack and Volvo trucks need a specific harness. Send the year, make and model and we will confirm which cable it takes.

02 — At the roadside

If you are being inspected right now

  • Transfer or display

    Logs move electronically, and the screen can be shown directly where an officer prefers that. Printouts are not required.

  • Eight days

    The current day and the seven before it are what the rule requires, and what the app keeps ready.

  • Afterwards

    An officer may request further information by email or fax within 48 hours. The records are in the portal; we can help pull them.

03 — Get the app

Drivers install it themselves

If a driver has lost the app or changed phones, it reinstalls from the store and pairs again with the MAC address on the device.

iPhone and iPad Android
04 — Reach us

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