Panda ELDFMCSAHome / FAQ
Frequently asked questions
The questions drivers and fleet managers ask before they buy, answered without the sales language.
Rules and inspections
Is your ELD FMCSA certified?
Yes. In line with the FMCSA's ELD mandate, the Panda ELD compliance solution is registered and certified with the FMCSA.
Do I have to print my logs during an inspection?
No. Logs transfer electronically and can be shown on screen. An officer may still request additional information by email or fax within 48 hours of the inspection.
How far back do my records need to go?
The current day and the seven days before it. That window is kept ready in the app at all times, which is what the rule requires at the roadside.
When will I be warned about a violation?
The driver and the safety office are both notified one hour, thirty minutes, fifteen minutes and five minutes before a violation occurs. The first warning is the useful one: an hour is enough range to choose where to stop.
Can I correct a log?
Records can be corrected where a correction is legitimate, and drivers certify their days. Automatically recorded driving time is not editable, which is the point of an ELD.
Can I certify several days at once?
Yes. Days left uncertified can be certified together rather than one at a time.
Fitting and hardware
Will the Panda ELD fit my truck?
In most cases yes. It connects to standard 6-pin, 9-pin and OBD-II diagnostic ports, and harnesses are available for Mack and Volvo trucks built after 2013. Send the year, make and model and we will confirm before anything ships.
Do I lose the diagnostic port?
No. Y-cables ship with the device so the port stays available for anything else that needs it.
How do I pair the device?
Plug it into the diagnostic port, open the app, and enter the MAC address printed on the device. Then register the vehicle in the app. No tools and no installer.
Does it need charging?
No. It draws power from the diagnostic port.
Running it day to day
How is driving time recorded?
Automatically, once the driver's device is paired over Bluetooth and the vehicle is registered in the app. A vehicle counts as in motion above 5 mph.
Does it need cellular data?
Not to run. Both the device and the app work offline. A connection is needed to back up data or share logs, and a data plan is recommended for everyday use.
How much data does it use?
About 100 MB a month, well within the 1 to 10 GB most cellular plans include.
Will it work on a phone?
It will. A tablet is the better screen for a full day of use, but the app runs on either.
Is there a night mode?
Yes. A darkened interface for night driving, which also saves battery on the driver's device.
Can I file inspection reports in the app?
Yes. Drivers create DVIRs in the app and fleet managers read them in the portal.
Can I scan paperwork from the cab?
Yes. Bills of lading and receipts scan inside the app, without a second app or a photo thread.
Buying and getting help
What does it cost?
Two plans, priced per truck per month. Base is $59.99 and covers the electronic logbook, DVIRs, the fleet portal, GPS tracking, IFTA reporting, 24/7 support and the money-back guarantee. Premium is $79.99 and adds logbook monitoring. Compare the plans.
When can I reach support?
Round the clock, every day. Email info@pandaeld.com, or message +1 732 387 7777 on WhatsApp.
How do I log in?
Fleet managers work from the portal in a browser at app.pandaeld.com. Drivers use the app on their phone or tablet.
Where do I download the app?
On the App Store for iPhone and iPad, and on Google Play for Android.
Ask a person instead
If the answer is not here, it is faster to ask. Email info@pandaeld.com or message +1 732 387 7777.